“I Must Have Silk”

Reggie’s Creatives Play Havoc

“I must have silk.” The words still rang in my ears after all these years. It was my first real encounter of precious “creatives” meeting bureaucrats at the Western Theatre all those years ago where I first learnt about Prima Donnas in the great Costume Department Dispute. It was still fresh and vivid in my mind as I sat in the planning meeting at Reggie’s to discuss how the row in the fundraising committee was going to be handled. There was some urgency as the upset was starting to overshadow the forthcoming fête.

Illustration by Bill Morris

“How do you cope with a problem like Dr. St. Clair?” Sue, the disputes procedure chair, groaned as she opened the meeting. “He recognises no authority but his own; he is dismissive of all except those who are useful to him; and now he proposes to bust the budget for the fete.” Sue, as the Chief Executive’s deputy, was tasked with getting Dr. St. Clair under control, and settling the row before it spoiled the fundraiser’s fête. The problem was compounded for her as Dr. St. Clair was in charge of the Medical Advisory Committee as he was a recognised senior paediatrician; and he was a charismatic charmer, when it suited.

There were five committees working on how to spend the endowment for Reggie’s new building—

— and the all-important (in the eyes of the Chief Executive and the bureaucrats) Financial Control and Project Management Committee. There were sensible people on this group but they didn’t understand (or tolerate) creative types. Continue reading

Prima Donnas, or Should I Say Primi Uomini?

St. Angela’s Children’s Hospital — Reggie’s

Like all big University Teaching Hospitals, St. Angela’s has a busy children’s hospital on its campus. These places are usually separated from the main building in special ways — the age of its patients; the culture, look and feel of the place; and how its systems work. At St. Angela’s, to its rear, away from the river, you will find a fenced off area where the vibrant colours and the sound of children playing in the courtyard greet you. You often forget to look down as you rush to the main entrance and stumble over the toys and small furniture that litter the place.

Illustration by Bill Morris

As with most hospitals, St. Angela’s had a competition to name this special place as Reggie’s after the big white rabbit of that name, jumping out of a fine top hat.

There was much excitement when Alex, our weary Chief Executive, had been called to a meeting with a film star. St. Angela’s was to be awarded a fabulous endowment for a new building for Reggie’s from the man of the movies whose own child had been saved by the wonderful doctors and nurses there. As with all these things, the money was not quite enough for the hospital’s ambitious plans so a fund-raising committee was set up. They also launched a design competition involving world-class architects and environmental specialists as St. Angela’s wanted to lead the way in all things “green”. Alex needed a steering committee involving senior staff, children, and of course the local posh ladies who formed “the Friends”. Continue reading

No Justice, Much Sadness

rj-shieldA Secret Club?

There I was, having a quiet cup of tea working on my questions for the meeting with Mr. Fryer when I received the message from Verona Pharmaceuticals (VP’s) investigators that the share price was moving again. The message also said that more information had been gleaned from the hidden camera in the Clinical Trials Unit’s desk computer. The investigation was starting to make progress. It was clear that the poor girl Jules was either very clever, or a pawn. And as for Ronnie, who knows?

St. Angela's University Teaching Hospital

St. Angela’s University Teaching Hospital (Illustration by Bill Morris)

Alex, St. Angela’s weary chief executive, convened a case conference to assess the investigation’s direction. It was a large meeting involving VP’s fraud team, the financial authority’s investigative team, and St. Angela’s inquiry team, led by Sue to whom I worked. Our conclusion was that the share price movement was not random and that whoever was behind it was very knowledgeable about how confidential clinical trials information – good or bad – can affect share prices. He or she was probably connected to the traders involved, and smart enough to manipulate the share price through the traders for personal gain. Listening to the discussions, Alex felt the dread of the hospital’s inspectors finding out about the investigation. He needed to keep all this under wraps. Continue reading

Bad Things Going Down at St. Angela’s

rj-shieldFiddlin’ Share Prices

There is crime, and there is white-collar crime where, they say, there are no victims. Not true; there are victims. Share prices move up and down all the time according to the market’s view of the stock. If you watch the trends carefully, you might jump in and place a bet. You might make money; you might lose money; just depends if you got lucky and spotted the trend.

The market rules are all about fairness and openness, where all information is known to all at the same time. But this is not always the case. Some know more than others. Some know when important information about a stock’s value is going to be publicly available. Some know when to buy or sell.

share-price

Illustration by Bill Morris

This is “insider trading” – access to privileged “what” and “when” information. It gets more devious when a real smart person knows how to move the market, manipulate the share price. Privileged information, good or bad, can be leaked onto a trading floor by a casual comment, a tip, picked up maybe over coffee, in the wine bar, over a beer. In the febrile atmosphere of trading, rumours are picked up and acted on quickly to buy or sell. If you are “in” or “out” first, you make money. Continue reading

Parting is Such Sweet Sorrow

Ronnie and Jules are an Itemrj-shield

In those days, working on call was very onerous. Your turn came around often and there was so much to do from 8pm-8am. There were no mobile phones, only bleeps, and they had a limited range so you had to live in the hospital when on call. Between calls, you hung about in the juniors’ “mess” which was a bit of a slum. Time-passing when not working consisted of watching rubbish TV, reading the paper and trashy magazines, eating pizzas and snoozing.

Continue reading

Brawling and Partying at St. Angela’s

Clashing Oars

rj-shieldThis was a difficult assignment. I was no longer the naïve development specialist of yesteryear. By now, I had worked on several complex conflict management problems, but this one was troubling. It was the first time I had been asked to work under cover to identify possible fraudsters. There were ethical issues in telling people you were reviewing the clinical trial procedures when you were doing much more.

I strolled over to the Rowing Club to work out an approach. The river was sparkling in the low autumn sun and its peaceful banks were a welcome respite from the stew of busyness of St. Angela’s teeming corridors. The ever-smiling and helpful Maria was tidying up the newspapers after the lunchtime rush, and getting the club ready for a party. I was drawn into the excitement of putting up the bunting and balloons, and popping streamers everywhere. Tonight’s “do” was Professor Sharkey’s bash for his firm to celebrate the end of the rowing year. Continue reading

Welcome, Fellow Traveller…

After 40 years hard work, I’m resting by the sea and reflecting on times gone by. I’ve been a traveller you see in the topsy turvey world of changing organisations. I’ve laboured, I’ve taught, I’ve researched, I’ve advised, and I’ve been roundly biffed, as you have, in many reorganisations.

As a retiring academic, I’m supposed to write The Book — a well-researched and referenced tome — drawing together theory and practice in organisational power and politics. Well, having thought about it, I can tell you no-one will read it. It will just gather dust on a few shelves before it is consigned to the bin of history. So, after much thought, I’m going to draw on my rich experiences and write novels — much more fun.

So, come and join me, here by the sea, and hear my stories of the dynamics of power and biffo politics as we journey first to the dark heart of St. Angela’s University Teaching Hospital and all its goings on, then to the Western Theatre to meet its sweet and highly emotional people, and finally, to the mother of all mismatched mergers and its enduring warring tribes.

The posts come once a month but I’ll send beach and weather reports now and then on twitter @AGbythesea

Welcome to our Merry Band …

Welcome, friends and colleagues from around the world

It just gets harder to make new friends as you get older so I’m grateful that so many of my old friends and colleagues going back over the last 40 years are still in touch. Well, at last, I’ve almost retired. I’ve finished teaching, and I’ve got a few bits and pieces to complete and then it’s time for my novels. I’ve been promising myself for many years that I would take up novel writing as well as reading. The book walls litter my house so it’s time to make a dent in them.

I have been so fortunate that my job has allowed me to jump into many established networks. And, thank you to those who have awarded me lifetime achievement medals. Such recognition brings a warm glow. I hope you will enjoy the gobbets, and even recognise some of them as shared experiences of horrifying behaviours that we have had to sort out. I think we made, on the whole, quite a good fist of it. It has been a pleasure working with you.

And to all my fellow conference attenders, welcome. It has been great fun getting to know you and how you have coped with your difficult organisational problems. I have learnt much from our discussions, and, as a retiree, I hope I can still join you in the future as a conference junkee. I hope you enjoy the gobbets, and, when you have time, let me know your vignettes and I’ll weave them in.

Welcome, Old Students

IMG_0885 (002)After all these years of teaching on Monday mornings, I’ve stopped. Yes, I’ve retired. I still can’t believe that I can now sleep in late after the weekend, and that I don’t have to fight my way onto the packed train to get to my teaching room on time. I don’t have to line up for coffee, and I don’t have to search for the AV technician to load up my slides.

And, dear students, I don’t have to mark all those essays and exam scripts that you carefully put together for me. Most were very good to read and nothing pleases a teacher more than to be presented with a well-researched and written essay. I do miss you all and it is a delight when I get news of your progress. I know you will all do well.

As you know, it is very hard to teach organisational politics without it becoming as dry as dust, so, I’ve taken some of my case work to illustrate the dynamics of power and the genesis of dysfunctionality, and set them out for you in gobbets taken from my forthcoming novel. I hope you enjoy them.

Warring Factions and Naive Interns

Here We Go Again, Another Warring Faction

rj-shieldAn urgent call from St. Angela’s; an urgent briefing meeting set up with Alex and Sue; an urgent schedule of dates required for a serious case of conflict, and possibly worse.  Here we go again, another warring faction job.  But what would this problem really be about?

I thought about Professor Leaman’s case a few years ago as I waited in the ante-chamber to Alex’s office.  It showed the inadequacy of standard organisational interventions such as “team-building” for serious behavioural problems in expert power cultures.  In the intervening years, I had gained more experience with managing the consequences of warring factions in an unpleasant merger that had gone wrong.  Perhaps I could draw on this for Alex’s new problem?  With “the Chief Executive will see you now,” I was ushered into his baronial corner office.

Psychopathy, prima-donna syndrome, personality cults – how do organisations like St. Angela’s cope with such underlying forces?  I reflected on the forthcoming assignment as I gazed out of Alex’s large dual-aspect window at the rowers pulling on their oars. Clouds of warm breath hanging in the cool morning air testified to their labours, and the coming autumn. Continue reading